Refund Policy
Last updated: 18 September 2026
This policy explains when OET Ultimacy does and does not give refunds. OET Ultimacy is a trading name of Ultimacy Courses LLC, a limited liability company registered in Wyoming, United States, and is operated from Egypt by Dr Ahmed Elgendy.
Think you are owed a refund? Talk to us first.
Email support@oetultimacy.com and we will look at your case straight away. We would always rather put something right ourselves than have you go to your bank. Raising a dispute is slower for you, it freezes the payment while your bank investigates, and it stops us from simply fixing the problem. Whatever you make of this policy, contact us first and you will get a faster answer.
1. What this policy covers
We sell two different things, and they have different refund rules:
- Ultimacy Premium is the membership bought on this website. It appears at checkout as “OET Ultimacy Premium” and on your bank statement as OET ULTIMACY. It unlocks the whole practice platform instantly for a fixed period. Section 3 applies.
- OET Ultimacy Courses are our taught preparation courses, together with the letter corrections and speaking mocks that come with them or are bought on their own. These are delivered over time rather than all at once, so they are more generously refundable. Section 4 applies.
2. What you are buying with Ultimacy Premium
Ultimacy Premium is a one-time purchase that gives you access to the whole platform for a fixed period. There is nothing to unlock in stages and nothing is delivered later:
- Every mock exam, practice tool, audio file, speaking card and study planner feature becomes available to you the moment your payment is confirmed.
- Your access runs for the period you bought, and then ends. It does not renew automatically, and nothing is ever charged to your card again unless you choose to buy another period yourself.
- The price and the length of access are shown on the checkout page before you pay.
3. Ultimacy Premium refunds
| Where you are | What you receive |
|---|---|
| Paid, access not yet granted | Full refund, less transaction fees |
| Access granted | No refund |
Because the platform is delivered to you in full the moment payment is confirmed, all payments are final and non-refundable once your account has been granted access, regardless of how much of the content you actually use. This applies to all plans.
There is no right to pause or freeze a membership. We may agree to do so at our discretion, for example if your exam is postponed or in case of illness, but that is a courtesy we choose to extend, never something you are entitled to.
4. OET Ultimacy Course refunds
Which refund applies depends on what you bought and how far along you are. Course Content means your recorded lectures and PDF materials. Claimable Services means the letter corrections and speaking mocks included with a course or bought separately.
| Where you are | What you receive |
|---|---|
| Paid, meeting not yet booked | Full refund, less transaction fees |
| Paid, meeting booked, you did not attend | Full refund, less transaction fees and the meeting fee |
| Paid, meeting attended, you decide not to activate | Full refund, less transaction fees and the meeting fee |
| Activated, within 30 days | The value of your unclaimed corrections and mocks only |
| Activated, after 30 days | No refund |
| Where you are | What you receive |
|---|---|
| Paid, access not yet granted | Full refund, less transaction fees |
| Activated, within 30 days | The value of your unclaimed corrections and mocks only |
| Activated, after 30 days | No refund |
| Where you are | What you receive |
|---|---|
| Paid, entitlement not yet granted | Full refund, less transaction fees |
| Activated, within 30 days | The value of the corrections and mocks you have not used |
| Activated, after 30 days | No refund |
Only Claimable Services are refundable after activation, whether they came with a Course or were bought on their own. Course Content is never refundable once activated, because you have received it. The only thing a refund can cover after activation is the letter corrections and speaking mocks you have not yet used.
The 30-day limit is about money, not access. After 30 days from activation nothing is refundable, but your corrections and mocks remain usable for the rest of your window. What ends at 30 days is the ability to convert them back into money, not your right to use them.
5. Your consent to immediate delivery
This section applies to Ultimacy Premium, which is delivered in full and immediately.
By completing your purchase, you expressly request and consent to OET Ultimacy beginning delivery of this digital content to you immediately, before any statutory cancellation or cooling-off period, where one would otherwise apply, has expired. You acknowledge that by giving this consent you lose any right you might otherwise have had to cancel the contract and receive a refund once delivery has begun.
This applies in particular to the 14-day cancellation right that would otherwise be available under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and under the EU and Irish Consumer Rights Directive (2011/83/EU, Article 16(m)), for consumers in the United Kingdom, Ireland and the European Union.
6. Rights we cannot and do not exclude
Nothing in this policy limits or excludes any right you have that the law does not allow us to exclude, restrict or modify. This includes, without limitation:
- The consumer guarantees under the Australian Consumer Law, which cannot be excluded, and under which you remain entitled to a repair, replacement, refund or other remedy if the content is not of acceptable quality, not fit for purpose, or materially different from how it was described.
- Your rights under Chapter 3 of the UK Consumer Rights Act 2015 in respect of digital content that does not conform to this contract.
- Your rights under Directive (EU) 2019/770 to have non-conforming digital content brought into conformity, or to a price reduction or termination.
- Any non-excludable implied warranty available to you under the law of your home country.
If any part of this policy is found to conflict with a right you cannot lawfully waive, that part does not apply to you, and the rest of this policy remains in effect.
7. Billing errors and technical failures
This policy is about changing your mind. It is not about us getting something wrong. If you were charged in error, charged twice, or could not access what you paid for because of a fault on our side, contact us and we will put it right or refund the affected payment.
8. How to contact us about a payment
Email support@oetultimacy.com with the email address you used to pay and the date of the payment. We decide within 24 hours of receiving a complete request, and we tell you the outcome and the exact figures. If something has gone wrong with a payment, please contact us before raising a dispute with your bank, because we can almost always resolve it faster ourselves.
See also our Terms of Service and Privacy Policy.